Saturday, August 30, 2008

Harley Customer Service

Poor Phil... The guy buys a brand new Harley and within days the thing springs an oil leak. Now... this isn't just any Harley... we're talking the Grand Poobah of Harleys... the dream machine, the Pamela Anderson of Harleys... in other words... a weapons-grade Harley Davidson. You'd think a guy spends $40 large to own a Harley, the dealership would be falling all over themselves to make it right... but no!

Phil (to Harley Service Tech): Hey.. I have oil leaking from the heads into my air cleaner.

Harley Tech: Hmmm.... well... just wipe it off every now and then.

Yeah, ... right! Bottomline is, Harley has had the bike in a service bay for weeks ... waiting on a part that Phil offered to have Fedex-ed overnight at his own expense. Meanwhile, summer is wasting away and bike week in OC is just around the corner.

There's a special place in hell for Harley techs that would make a guy wait like Phil has been waiting.

1 comment:

eglide08 said...

40k is alot of loot to be shelling out for headaches, aspirin is alot cheaper !! Harley makes a nice bike but they need to get their shit together service-wise. I wonder how fast they'd move if Phil delayed his payments for weeks. I hope they get this ironed out SOON for Phil's sake. Hang tough Phil !!!